Administration Officer Position – March 2024

First light Care, a charitable Christian organization, has been providing professional psychological services and educational seminars for the past 25 years. We are currently seeking a friendly and conscientious administration officer to join our team at the West Ryde Centre. This can either be a full-time or a part-time (2-3 workdays per week) position.

Key responsibilities include:

• Manning the Reception Desk, welcoming/greeting clients and visitors, in person or on the telephone
• Answering complex enquiries by email,  over the phone and face-to-face
• Booking and managing appointments
• Managing client data and correspondence including safe handling of private & confidential information.
• General administration and office duties
• Providing general administration assistance to the therapists & educators
• Invoicing, receiving and processing payments (including via Medicare system)
• Production of quarterly newsletter & promotional materials
• Liaising with volunteer IT team
• Upkeeping office premises
• Any other related duties as assigned by the management.

The successful candidate must:

• Demonstrate a positive attitude and enthusiasm to learn
• Be proficient in written and verbal communication skills in English, Cantonese, and Mandarin
• Have an exceptionally skillful, gracious and patient phone manner
• Possess good computer skills [e.g. Microsoft Word, Excel….]
• Be professionally presented, and be friendly and efficient
• Be able to multitask and prioritize client care
• Prove great time management skills
• Be able to work well under pressure and with all colleagues
• Be willing & flexible to cover other administration team members during periods of leave and sickness

Please send your resume with cover letter to admin@firstlightcare.org.au

For enquiry, please call (02) 9211 9988